Right of revocation

You can revoke your contractual declaration within 14 days without giving reasons in writing (e.g. letter, fax, e-mail) or – if the goods are handed over to you before the deadline expires – by returning the goods. The period begins after receipt of this written instruction, but not before receipt of the goods by the recipient (in the case of recurring deliveries of similar goods not before receipt of the first partial delivery). Timely dispatch of the revocation or the goods shall suffice to comply with the revocation period. The revocation shall be addressed to:

Poelz.at Industrieelektronik Pölz GmbH, Grossendorf 122, A-4551 Ried im Traunkreis

Fax: +43 (0)7588 70122


Poelz.at IEP Pölz GmbH, Laufener Strasse 59, D 83395 Freilasing


Fax: + 49 (0) 8654 47 86 70

Revocation consequences

In the event of an effective revocation, mutually received benefits shall be returned and any gains derived (e.g. interest) surrendered. If you are unable to return or surrender to us the received services or products (benefits of use) or cannot return them in part or only in a deteriorated condition, you must compensate us. You only have to pay compensation for the deterioration of the product and for drawn uses if the use or the deterioration is due to handling of the product that goes beyond the examination of its properties and functionality. "Testing of its properties and functionality" means testing and trying out the respective goods, as is possible and customary in a shop, for example. Goods that can be sent as a parcel shall be returned at our risk. You shall bear the costs of the return shipment if the delivered goods correspond to the goods ordered and – in the case of a higher price of the good – if you have not yet rendered the compensatory measures or a contractually agreed partial payment at the time of the revocation. In all other cases the return is free of charge for you. Obligations to reimburse payments must be fulfilled within 30 days. For you this period begins with the dispatch of your declaration of revocation or of the goods, for us with their receipt.

End of the revocation instruction

(1) The right of revocation is excluded in the case of contracts for delivery

  • Of goods which, due to their nature, are not suitable for return.
  • Of software, if the delivered data carriers have been unsealed by the customer.

In all other cases, the statutory exceptions shall apply.